Refund policy

**14-Day Return Guarantee**
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

**Eligibility Criteria**
To be eligible for a return, your item must meet the following conditions:
• Item Condition: Unworn, unused, and in the same condition that you received it.
• Packaging & Tags: Must have all original tags and be in its original packaging.
• Proof of Purchase: Receipt or official order confirmation is required.

**How to Initiate a Return**
• Contact Us: Reach out via email at support@theformento.com or call us at +1 970-553-8853.
• Instructions: If accepted, we will send you detailed return instructions and shipping details.
• Unsolicited Returns: Items sent back without prior request will not be accepted.

**Damages and Issues**
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate and resolve the issue right away.

**Refund Process**
• Inspection: We will notify you once we receive and inspect your returned item.
• Approval: If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.