FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
Do you ship worldwide?
Yes, we provide international shipping to most countries worldwide.
How long will my order take to arrive?
Standard domestic orders are processed within 1–3 business days and delivered within 5–7 business days. International delivery times typically range from 5–10 business days depending on location.
How can I track my shipment?
Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking link.
ORDERS & PAYMENTS
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express), Apple Pay, Shop Pay, and PayPal.
Can I modify or cancel my order after placing it?
Because we process orders quickly to ensure fast delivery, please contact our support team immediately at support@theformento.com if you need to make changes.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.
How do I start a return or exchange?
Please email our support team with your order number and reason for return, and we will provide you with step-by-step instructions.
GARMENT CARE
How should I wash my FORMENTO garments?
To preserve the fabric density and fit, we recommend cold machine wash (30°C) inside out with similar colors. Do not tumble dry—line dry in shade.